Moprobo Cordless 4 in 1 Pickup Mop M1 Gold — EU Version
FAQs
moprobo vs steam mop
Stop smearing. Just moprobo it!
moprobo vs other wet&dry cleaners
Yes, Moprobo is perfectly safe for hardwood floors and is more intelligent and efficient than a traditional mop.
Its smart water control system can automatically adjust water output based on floor dirtiness, which effectively prevents overwetting, water stains, and potential damage like warping or mold caused by excessive moisture. Additionally, its floating track can automatically adjust its height based on the size of debris, preventing it from getting stuck or struggling with large messes. This fundamentally eliminates the risk of particles scratching your floors.
Floor types suitable for Moprobo:
*Cleaning performance may be affected on surfaces with grooves, deep gaps, or uneven textures.
*Moprobo is not for use on carpets.
moprobo Usage Tips
- Large, flat debris (like big wet wipes or cardstock) may not be easily vacuumed up.
- We do not recommend using moprobo for large oil spills, rust, glue, oil-based paint, or stubborn shoe marks.
- After cleaning up odorous messes, please start the self-cleaning and drying function immediately. If needed, you can also remove the cleaning belt to rinse and air dry it.
moprobo's base station handles deep cleaning and drying automatically. After use, just empty the dirty water tank and place the machine on the base to start the cycle.
The machine is easy to disassemble, simplifying maintenance. Every 1–2 weeks, simply wipe the interior. The cleaning belt can be air-dried or machine-washed, saving time and effort.
Shop Worry-Free
We offer a 30-day money-back guarantee from the date your order is delivered. If you are not satisfied with your purchase, you may request a return or exchange within this period.
Within 30 days — Quality Issues
If your Moprobo develops a defect that prevents normal use (not caused by misuse or accidental damage), please contact us immediately. To protect your warranty rights, do not attempt to repair or disassemble the product yourself.
We will provide a prepaid return label and arrange for the return and a full refund of the product (please note that original shipping fees are non-refundable).
Alternatively, you may choose to use our two-year warranty service, which offers free repair or replacement. Based on your case, we will provide the most suitable solution to ensure your issue is resolved to your satisfaction.
Within 30 days — No Quality Issues
We understand you may have changed your mind. If you simply did not enjoy the cleaning performance or user experience of Moprobo, you can still return the product within 30 days for a refund.
We’re happy to accept returns within 30 days as long as the product is in its original condition. However, please note that the return shipping cost would need to be covered by you, and the original shipping fee is non-refundable.
Please email the following details to support@moprobo.com;
- Your order number
- The product(s) you wish to return
- The reason for return (please include photos or videos that clearly show the issue, to help us review and process your request)
Once we verify your request and receive the returned product, we will confirm by email and process your refund within 7 business days.
Important: While we are proud to offer a flexible return policy, we reserve the right to refuse refunds in cases of abuse, such as frequent returns without reason, intentional damage, or other misconduct.
Moprobo provides a two-year warranty, ensuring peace of mind with your purchase. If you need repair or replacement, please follow these steps:
- Contact us: Email support@moprobo.com
- Provide information: Include your order number, the affected product, and a short description of the issue with photos or videos.
- We'll take care of it: We will first guide you through troubleshooting. If the issue cannot be resolved, we will provide free repair or replacement under the warranty.
Warranty does not cover:
- Accidental or intentional damage, misuse, or improper maintenance.
- Examples of improper use include:
(1) Cleaning solution: Damage caused by using industrial or commercial cleaning solutions that corrode internal components. (We recommend using Moprobo's self-developed cleaning solution, which ensures no damage to the internal components and helps extend the product's lifespan.)
(2)Height restriction: Forcing the unit into spaces under 14 cm, which may cause casing wear. (Machine'Cleaning module height is 14 cm.)
(3)Improper top cover removal (M1 Gold): Lifting the top cover incorrectly and causing breakage. (Correct removal: Lift the top cover completely from the top of the cleaning module, instead of prying it open from the bottom.）
(4)Unlocked head movement: Carrying the machine upstairs or over thresholds without locking the head, which may result in axle damage.
(5)Incorrect rinsing: Exposing parts beyond the recommended rinse area to water, leading to internal water damage. (Safe rinse areas: middle frame and cleaning belt region only.)
Valid proof of purchase and evidence of the issue are required to claim warranty service. Our goal is to ensure you enjoy your Moprobo products with full confidence and peace of mind.
With a minimum operating power of just 35W (Eco/Pet Mode), Moprobo uses only 18% of a traditional vacuum mop's power. This saves about 13 kWh of electricity per year, which is equivalent to:
- Reducing CO₂ emissions by approximately 10.4 kg.
- Saving 500L of water per year (based on cleaning a 200m² area), which is the amount of carbon and water absorbed by one tree in a year.
Moprobo not only provides you with efficient cleaning but also helps support a greener lifestyle through its actions.
Why Our Accessories
We get it. That's why we designed the Hair Wand as the ultimate solution for hassle-free hair cleanup.
The Hair Wand works with Moprobo’s belt to capture hair precisely, preventing tangles and clogs. No more messy rollers or dusty bins—just swap in a clean wand for an easy, hygienic clean.
At moprobo, safety is our priority. Our cleaning solution is carefully crafted with gentle, non-toxic ingredients, giving you peace of mind with every use.
Peace of Mind with Every Clean
Our formula is designed for the whole family:
- Baby-Safe: Free from ammonia, bleach, and harsh agents—safe for crawling, playing, and even hand-licking.
- Pet-Safe: Contains no common allergens or toxins, posing no risk from licking or paw contact.
- Eco-Friendly: All core ingredients are biodegradable and meet strict clean-home standards.
- Moprobo-Safe: Specially formulated for the Moprobo PickUp Mop, this gentle formula protects internal components and materials, extends the machine’s lifespan, and safeguards floor surfaces and finishes.
Moprobo combines wide coverage with deep cleaning using its live water system. After extensive testing, we found the optimal mix: 70% microfiber and 30% tough fibers, maximizing water retention and stain removal for superior floor-cleaning performance.
The OmniBelt's dual-helix design cleans deeply while its silicone lining prevents fiber shedding and hardening, ensuring durable, long-lasting performance.
We recommend replacing it every 3 to 6 months to ensure optimal performance.
More than 11,000 happy households
