Refund policy

Return & Refund Policy

We hope you are satisfied with your order. If not, we’ve made the return process simple and convenient. Please note that manufacturers, suppliers, or publishers other than moprobo.com may have their own relevant policies; reach out to us for details. Return and refund policies may vary in accordance with local laws and regulations.

To start a return, please contact our support team: support@moprobo.com  — no matter whether you purchased insurance or not, you can always submit a request.

If you didn't receive our reply email, you can also send a direct message to our official Facebook/Instagram account. We will reply you once we receive the message.

Return Summary

• Return Window: Returns are accepted within 30 days of delivery.
• With no quality issue,  the return shipping cost would need to be covered by the customer. With a quality issue, we will cover the return shipping fee or resend the replacements.
• Products Covered: Both machines and accessories can be returned.
• Packaging & Accessories: Products must be returned with all original packaging and accessories.

Quality-Related Returns

• Within 30 days of delivery: You may request a full refund or a free replacement.
• After 30 days: We will provide a free repair service or replacement of defective parts, depending on the issue.

Fees

• With no quality issue,  the return shipping cost would need to be covered by the customer.
• A 1% restocking fee will be deducted from refunds.
• Original order shipping fees are non-refundable.
  

Order Cancellation

• Before Shipment: Cancellations are permitted, and a full refund will be provided.
• After Shipment: Orders cannot be canceled once shipped.
• Refusal of Delivery: Refusing delivery will result in a deduction of double the shipping fee from your refund.

Address Error Policy

• Please double‑check your shipping address at checkout. We can only accept address changes before your order ships. No address modifications will be possible once an order has been shipped.
• Before Shipment: If you notify support@moprobo.com of an address error, we will help to modify the shipping address.
• After Shipment: If the error is reported after dispatch or goods are returned due to failed delivery, a double shipping fee will be deducted.
• Loss due to incorrect address: Customers are responsible for losses caused by incorrect addresses.

Return Process & Refund Timeline

1. Start your request via support@moprobo.com
2. You will receive step-by-step instructions.
3. Return the product with its original packaging and all accessories.
4. Refunds will be processed within 14 business days of receiving your return at our warehouse. You will be notified by email once the refund is issued.

Return Address

Return Warehouse:
Jerry（CAREBOX), 14909 Bartram creek Blvd, Jacksonville, FL 32259

Important: Do not return items directly without submitting a request through our portal. Unauthorized returns will not be accepted.